Contact Us

We’re here to help with any questions or concerns you might have. Please feel free to reach out to us, and we'll get back to you as soon as possible.

Customer Support Email:

• helpdesk@rudrajap.in

Business Hours:

• Monday to Friday: 9:00 AM - 6:00 PM IST
• Saturday: 10:00 AM - 4:00 PM IST
• Sunday: Closed

Response Time:

• We aim to respond to all inquiries within 24 hours during business days.

Address:

   Plot No. 64 UG2 KHNO 26/16, Old Palam Road, Raju Enclave, New Delhi - 110078

For quick assistance, you can also check our FAQs page or reach out to us on our social media channels.

Thank you for choosing Rudrajap. We look forward to assisting you!

About Rudrajap

Welcome to Rudrajap, your one-stop destination for spiritual and cultural essentials that resonate with tradition, devotion, and style. Born out of a deep respect for India’s rich heritage, Rudrajap is more than just a brand; it’s a journey of faith, spirituality, and expression.

Owned and operated by Rudrajap Pvt. Ltd., our brand is dedicated to bringing authentic, high-quality spiritual products to those who cherish tradition and devotion.

At Rudrajap, we offer a carefully curated selection of Tulsi malas, pendants, idols, and t-shirts that embody the essence of spirituality and cultural pride. Each of our products is thoughtfully designed and crafted to serve as a meaningful addition to your daily life—whether you're seeking a connection with the divine or looking to express your spiritual identity.

Why Choose Rudrajap?

• Authenticity: Our Tulsi malas and pendants are made from the finest materials, ensuring that every piece is not only beautiful but also holds deep spiritual significance.
• Craftsmanship: Our idols are crafted with utmost precision, reflecting the divinity and devotion they represent.
• Versatility: Our t-shirts blend traditional motifs with contemporary fashion, allowing you to wear your spiritual beliefs with pride.
• Community: Rudrajap is committed to building a community of like-minded individuals who cherish spirituality and tradition.

Our Mission

Rudrajap was founded with the mission to bring sacredness and style into everyday life. We believe that spirituality is not confined to rituals but can be a part of your daily routine—whether through wearing a Tulsi mala, adorning a sacred pendant, or choosing a t-shirt that speaks to your soul.

Join the Rudrajap Family

We invite you to explore our collection and find the perfect piece that resonates with your spiritual journey. Whether you are looking for a Tulsi mala for meditation, a pendant for protection, an idol for your home temple, or a t-shirt that speaks to your beliefs, Rudrajap Pvt. Ltd. is here to serve your needs.

Thank you for choosing Rudrajap—where tradition meets modernity, and spirituality finds expression.

Rudrajap Exchange & Return Policy
At Rudrajap, we strive to ensure the highest level of customer satisfaction. Please review our exchange policy below:

Apparel Exchanges:

• We offer size exchanges for apparel. Customers must initiate the exchange request within 24 hours of receiving the product.
• Exchanges will only be accepted for size issues, and the product must be in its original condition with tags intact.
• If we are unable to provide a replacement due to size unavailability, store credit in the form of a voucher will be issued, which can be used for future purchases.

Non-Apparel Products:

• Exchanges for non-apparel products will only be accepted if the product received is damaged or different from the one ordered.
• If a replacement is unavailable for the damaged product, store credit in the form of a voucher will be issued, which can be used for future purchases.
• All exchange requests must be reported within 24 hours of receiving the product.
• We do not accept exchanges based on personal preferences, requirements, or any changes in the customer’s needs after purchase.

General Guidelines:
For any exchange requests, please contact our customer support team at helpdesk@rudrajap.in with your order details and a description of the issue.
We reserve the right to refuse an exchange if the product is found to be used, damaged, or altered by the customer.

FAQs

1. Do you offer international shipping?

   • Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.

2. What is your exchange policy?

   • We only offer exchanges if a damaged or incorrect product is delivered. Exchanges must be initiated within 24 hours of receiving the product. For any other issues, please contact us at helpdesk@rudrajap.in.

3. How can I track my order?

   • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

4. What payment methods do you accept?

   • We accept various payment methods, including credit/debit cards, UPI, and online wallets.

5. Can I cancel my order?

   • Orders can be canceled before they are shipped. Please contact us as soon as possible if you wish to cancel your order.

6. How long does it take to process an order?

   • Orders are typically processed within 1-2 business days. Shipping times vary based on your location.

7. Is there any warranty on the products?

   • Our products are thoroughly inspected before shipping. However, if you receive a defective product, please contact us within 24 hours, and we will assist you.

8. How can I contact customer support?

   • You can reach our customer support team by emailing us at helpdesk@rudrajap.in.

Privacy Policy

At Rudrajap, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase products, or contact us.

1. Information We Collect

• Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
• Usage Data: We may collect information about your interactions with our website, including IP address, browser type, pages viewed, and other analytical data to improve your experience.

2. How We Use Your Information

• Order Processing: Your personal information is used to process and fulfill your orders, including sending order confirmations, shipping notifications, and handling returns or exchanges.
• Communication: We may use your email address to send you updates about your order, promotions, new products, or other information that may be of interest to you. You can opt out of marketing communications at any time.
• Improving Services: Usage data helps us to enhance our website, services, and customer experience by understanding how our website is used.

3. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your payment information is processed securely, and we do not store your credit card details.

4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering orders. These partners are required to keep your information confidential and use it only for the specified purposes.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at helpdesk@rudrajap.in.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at helpdesk@rudrajap.in.