FAQs

1. Do you offer international shipping?

   • Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.

2. What is your exchange policy?

   • We only offer exchanges if a damaged or incorrect product is delivered. Exchanges must be initiated within 24 hours of receiving the product. For any other issues, please contact us at helpdesk@rudrajap.in.

3. How can I track my order?

   • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

4. What payment methods do you accept?

   • We accept various payment methods, including credit/debit cards, UPI, and online wallets.

5. Can I cancel my order?

   • Orders can be canceled before they are shipped. Please contact us as soon as possible if you wish to cancel your order.

6. How long does it take to process an order?

   • Orders are typically processed within 1-2 business days. Shipping times vary based on your location.

7. Is there any warranty on the products?

   • Our products are thoroughly inspected before shipping. However, if you receive a defective product, please contact us within 24 hours, and we will assist you.

8. How can I contact customer support?

   • You can reach our customer support team by emailing us at helpdesk@rudrajap.in.